Terms & Conditions
Terms & Conditions for Woof and Pup
Last updated: 14th February 2026
Welcome to Woof and Pup.
By accessing or using our website and purchasing our products, you agree to be bound by these Terms & Conditions. Please read them carefully before placing an order.
1. Acceptance of Terms
By using our website, you confirm that you are at least 18 years old or have permission from a legal guardian. If you do not agree with these Terms, please discontinue use of the website.
2. Products
We sell pet‑related products including (but not limited to):
[toys, treats, accessories, bedding.
We aim to provide accurate product descriptions, but colours, sizes, and packaging may vary slightly.
3. Orders & Availability
• All orders are subject to acceptance and availability.
• We may refuse or cancel an order if a product is unavailable, incorrectly priced, or suspected of fraudulent activity.
• If an order is cancelled after payment, a full refund will be issued.
4. Pricing & Payment
• All prices are listed in [your currency] and include/exclude VAT as stated.
• Prices may change at any time without notice.
• Payment must be completed at checkout using the methods provided on our website.
• By placing an order, you confirm that the payment details you provide are valid and authorised.
5. Shipping & Delivery
• Delivery times are estimates and not guaranteed.
• We are not responsible for delays caused by couriers, weather, or circumstances beyond our control.
• Risk of loss or damage passes to you once the order is delivered to the address provided.
6. Returns, Refunds & Exchanges
You may return eligible items within [insert timeframe, e.g., 14 or 30 days] of delivery, provided they are:
• Unused
• In original packaging
• In resellable condition
Non‑returnable items:
For hygiene and safety reasons, certain items (e.g., opened food, used toys, grooming tools) may not be returnable.
Refunds will be issued once the returned item is received and inspected.
Return shipping costs may apply unless the item is faulty or incorrect.
7. Product Safety & Use
• Always supervise pets when using toys, treats, or accessories.
• Check products regularly for wear and tear.
• We are not liable for injuries or damage resulting from misuse, lack of supervision, or failure to follow product instructions.
8. Intellectual Property
All content on this website — including images, branding, product descriptions, and design — is owned by or licensed to Woof and Pup. You may not copy or reproduce any content without permission.
9. Website Use
You agree not to:
• Use the website for unlawful purposes
• Attempt to disrupt or interfere with website functionality
• Copy or scrape content without permission
We may suspend access for misuse.
10. Third‑Party Links
Our website may contain links to third‑party sites. We are not responsible for their content, accuracy, or practices.
11. Limitation of Liability
To the fullest extent permitted by law, we are not liable for:
• Indirect or consequential losses
• Loss of profits, data, or business
• Damage caused by improper use of products
Nothing in these Terms limits liability where prohibited by law.
12. Governing Law
These Terms are governed by the laws of England and Wales, and any disputes will be handled by the courts of England and Wales.
13. Relationship to KONG®
We sell KONG® products as an independent retailer. All sales made through this website are transactions between you (the customer) and Woof and Pup.
KONG® is not the seller of any products purchased on this website.
All policies relating to:
• Orders
• Payments
• Delivery
• Returns
• Refunds
• Exchanges
are provided solely by Woof and Pup and not by KONG®.
If you have any questions regarding returns, refunds, or exchanges for KONG® products purchased from this website, please contact Woof and Pup directly using the details below.
14. Contact Information
If you have questions about these Terms, please contact us at:
www.woofandpup.co.uk. Tel - 07794763635.
Woof and Pup is the seller of all products on this website. All payment, delivery, return, refund, and exchange policies are provided solely by Woof and Pup and not by KONG®.